Pensioners under the Pension Transitional Arrangement Directorate (PTAD) have lauded the body for performing “wonderfully and exemplary well“ in its services to pensioners.

The pensioners made this known at this year’s Customer Service Week of PTAD held in the PTAD Zonal Office in Enugu on Wednesday.

They were of the view that PTAD had made life easy as they engaged in processes and collection of their pensions, unlike years ago when issues of pension led to sudden death, sickness and stress for senior citizens.

Mr. Izuchukwu Obichukwu, a pensioner, noted that PTAD had made it possible for pensioners to get their pension as and when due, as well as providing desk offices and staff that courteously attended to pensioners.

Obichukwu, who is also the Secretary of the Legion of Disengaged Workers and Pensioners of the Nigeria Coal Corporation, urged the Federal Government to continue in the way they were according respect to pensioners.

“PTAD has ensured we receive our pensions just as workers who are still in service receive their salaries monthly.

“I must confess that the Federal Government through PTAD is performing wonderfully well and all issues concerning pensions are stress-free today,” he said.

Another pensioner, Pa Elias Obetta, appreciated PTAD for ensuring his pension gets to him directly in his bank, adding: “It is seamless now, as I get my pension alert even before the end of the month”.

Obetta commended President Muhammadu Buhari’s administration for giving respect, care, and consideration to senior citizens who are pensioners.

Mr. Simon Obasi thanked the PTAD administration for attending to pension’s inquiries with courtesy and ensuring verifications were done with a human face.

“The issue of pensioners’ fainting and falling on verification queues are over, as well as pensioners left in harsh weather conditions is an old story as well,” Obasi, who is Pension Desk Officer of the Nigerian Coal Corporation, Enugu, said.

Earlier, Executive Secretary of PTAD, Dr Chioma Ejikeme, said PTAD was working assiduously to ensure that pensioners monthly pensions and other retirement benefits due to them were paid as and when due.

According to her, having established a SERVICOM Desk in PTAD and launched the Service Charter, the directorate places a premium on customer satisfaction and holds itself accountable in ensuring quality service delivery.

She said the theme for this year’s celebration is ‘Celebrate Service’, pointing out that it aptly captured what PTAD was doing, which is to celebrate the tireless workers who put in their best daily to ensure that our esteemed pensioners were satisfied.

“Celebrating Customer Service Week draws our attention to the importance of customer service and the people who provide it, the need to boost morale and teamwork, reward employees for the significant work they do, and raise awareness of the value of customer service.

“Catering to the needs of our esteemed pensioners in PTAD is a service we render with utmost joy, bearing in mind the fact that the worker of today is the pensioner of tomorrow.

“We should do unto others as we expect to be done unto us,” she added.